Whether you're dealing with academic concerns, housing problems, or personal challenges, we offer free, confidential, and independent advice to help you navigate student life.
Our advisers can guide you through processes like academic appeals, complaints, and disciplinary matters, and we’re always here to make sure you understand your rights and know where to turn for further support.
Pop by our office and speak to a member of the team in person. If our advisers aren't available, we’ll be happy to help you book an appointment at a convenient time.
The processes can sometimes be complex, so we’ve created some helpful guides below to explain each step and help you understand what to do:
If you would like to book an appointment to discuss making an appeal a complaint, you can do so here.
Or alternatively, you can email su.advice@norwichuni.ac.uk to request one.
Because we are part of the Students' Union and not the university itself, our advice is fully independent- we're here to represent you.
Whether you’re preparing to start at Norwich or looking ahead, NASU’s Advice Service is here to ensure you feel supported, informed, and empowered throughout your student experience.